Commission is the service fees, ticket fees and or markup that is charge to the ITP or TTMC client. This is either transparent service fees per invoice submitted from Outsell system and or markup consolidated into Invoicing.
Land suppliers are settled when we receive updated statements from their accounts department.
Airlines are settled immediately making use of our IATA go lite license.
This refers to the bank settlement plan setup between airline, IATA and licensed agency.
Yes absolutely, TASF service fee can be charged and will contribute to consultant commissions when received via an ACM on the 15th and 30th of every BSP cycle.
This is referred to as an Agency credit memo. Airline commissions due to the business will be paid on the 15th and 30th and based on NRP5 deals or independent contracts signed with airline.
The business will provide each consultant with a SOP handbook that stipulates all policies and procedures per department. I.E Complaints will be forward by Consultant to HR (Clive Heighway) to send necessary forms to customer to document the issues. PR will then escalate the matter to legal in the event that we cannot handle the dispute. Important to remember to keep a track record of client communication on file.
Back up into cloud within the remote servers.
You will receive the Outsell online system which is the main procurement system that manages the entire workflow process, back office and reporting. All work will be facilitated on this system by the support
consultant.
Quick Trav, Sabre and Amadeus – 3rd party products linked to these service providers will also be provided within the environment.
Yes, all bookings are still linked to a central que and evenly disputed by the central Ticketing department to que numbers within Amadeus or Sabre. Specific ques have been created for refunds, re-issues, emergency
after hours, offline support etc
You are responsible for your TTMC clients provided to you and your existing client database.
You will need to monitor your user dashboard and keep an eye on the email notifications and or check your ques. If you want to implement robotic ticketing it will come at a cost of R500.00 which will be deducted from your commission.
Yes, we do and partnerships with Global suppliers. Local land suppliers will have the necessary accounts opened under Outsell which you can make use of. Those deals are already loaded on OIDs and PCC.
Weekly newsletters, flash sales, social media, public websites created for customers, leisure packages created as per request by consultant to assist them achieve more sales, mass marketing emailers to databases, signatures, digital business cards and Videos. The consultant needs to email marketing@travmanco.co.za for special requests.
77251506
Yes, if you are an ITP travel consultant as a sub agent part of a larger consortium and trading making us of our company entity you may use our information.
Newbusiness@travmanco.za will assist you with new business fulfilment, customer presentations, tenders or consulting. However, the groundwork of networking, generating leads must be done by the consultant to grow their cost centre.
If it is a lead generated by the TTMC it belongs to us, however still allocated to the support consultant to earn commission. If the lead is based on consultant efforts and proof of such is provided this will be considered as your existing customer. Updated existing customer spreadsheets must be sent quarterly to finance@travmanco.co.za
You will log a call with support@travmanco.co.za to get a ticket reference number and IT will revert back as soon as possible.
The TTMC will provide username password access to our online document manager platform for safe storage to maintain PCI and DSS compliance.
The support consultant will make use of our YOCO speed point provided to keep at home which is directly linked to our Credit card charge account. 2.95 % is charged by YOCO on a transaction so please remember when using your clients credit cards to build this in. A good 4 % must be charged for safety.
Our land supplier 30-day accounts can be used in the event you have existing corporate or government customers, however you need to ensure that these debtors receive weekly statements and funds are reflecting in the account before you confirm that Voucher. The TTMC will not carry consultant cash flow debt.
Finance will send BSP reports, ticket register, tins reports, commission age analyse and statements by the 30th. The consultant will query reporting and submit an invoice to the TTMC for payment. This is to avoid confusion with PAYE, UIF and SDL as the consultant is not a permanent employee and only and ITP.
Absolutely, especially Corporate and Government, however we very cognisant of leisure quotes as we want to build brand identity and improve on future volumes to you. Be vigilant and rather send to leisure@travmanco.co.za to check pricing from competitors.
TTMC Travel has partnered with 3rd party companies to develop an online tool which is the first if its kind. We are in the process of recovering upfront investment costs and pay for real-time data, content and constant development. Outsell system is always responsible to cover any and all back-end costs and support, infrastructure on your behalf.
Due to the NDC (Airlines) by passing the Global distribution system, they have managed to eradicate traditional costs, reducing margins by going direct to the public. Agencies, online Travel management companies have no room for service fee or mark-up in order to stay competitive. Very little money is made on domestic flights. Large Corporate entities prefund airlines and block book to negotiate discount vouchers to travellers. However, your travellers need to understand that cheap travel is cheap for a reason. Rather be clear on the fare rules and upsell additional auxiliary services and insurance.
Outsell allocates 2-3 weeks for the implementation of the white-labelled booking tool. Training and setup remotely.
TTMC prefers to sign a-3-year agreement as we need time to build momentum and traction in assisting you build your Travel fund.
Customers accept terms & conditions for their booking as per normal and are responsible for their own payments. The consultant has the opportunity to decide how you would like to price and build in additional fees to generate more income from online tool.
We are not charging your clients mark-up or service fees so that they have access to the base fare from suppliers directly. We only charging a R75.00 ticketing fee across the board. What you want to charge your clients is your choice.
Yes – We have the capability.
The entire paper trial is automated and sent to customers via your online tool.
Yes, outsell will provide monthly reporting on all revenue generated from additional services purchased by client such as Travel insurance and will include this in the commission split.
No, this model is to encourage remote operations with less overheads. We have robotic ticketing, ticket express and automation hub that facilitates many booking enquiries. Leaving you free to consult. With the use of new developments, ZOHO 1 and CRM many of the traditional office setup infrastructure can be run off the main websites.
Matthew Kelly
Wicus Van Wyk
Andrea Casillo
Katlego Moremi
Matthew Kelly
Jenny Goodall
Clive Heighway
No, unless the consultant is willing to contribute towards airline guarantees and or has debt insurance. In the event a customer does not settle their tickets or makes use of a fake credit card to defraud.
The company has insurance for ADMs to the value of R5000 000.00. (Default Insurance protect). However,
the consultant has 14 days to dispute the ADM and work with finance Manager to resolve the issue. If the
ADM is due to churning of tickets and or factors that clearly indicate that the consultant is at fault, the
consultant will take responsibility. In our opinion it is important to be honest and work with integrity,
moreover us the product available like Rapid reprice to avoid this completely.
This refers to an Agency debit memo that is served by an airline against our IATA license which can lead to airline suspension of inventory, ticket authorizations and or if not paid blocking of BSP services?
This stands for independent Travel Professional or partner.
Yes, as per the agreement with 90-day notice period.
New business customers provided by the TTMC from Travel agency bookings or entities using our Outsell
system is the property of the TTMC and cannot be poached by the Consultant servicing that client. The
consultant is remunerated for new business support provided in a commission profit share % as per the
commercial proposal.
The TTMC has fixed fees for those clients that need to be adhered to. Existing customers brought on by
the consultant at the time of signature will be the ownership of the consultant. If the consultant brings on
new clients this will also remain as the consultants database.
Yes absolutely. All invoicing and quotations sent by your ITP business make use of your logos and branding submitted.
Outsell system will have the necessary online and offline fees built in already as and when we set up each new business sub user profile. However offline, consultant will access quick Trav and choose from the
necessary drop down box which will automatically populate the TTMC invoice.
Can I white label my documentation sent to my existing customers with my Trade name. Yes absolutely. All invoicing and quotations sent by your ITP business makes use of your logos and branding submitted.
The Outsell system will have an admin dashboard that will display all cancelled bookings, pending booking
and approved bookings?
Our finance department will facilitate payment to suppliers and the service provides will be settled by TTMC profit share to assist support the consultant.
Pseudo city code or Internet office ID. These are codes per GDS partner loaded into our system that differentiates us for other travel agencies.
Unfortunately yes you would be. This is content booked directly with suppliers outside of GDS or Outsell system content. However, we filter systems to ensure you not caught out by a supplier such as Safair who have gone direct to Outsell system and GDS. We do not request a cash payment for the penalty quarterly but 1.50 for all passive segments will be deducted for your 2 dollar segment pay-out. Yes that’s correct we pay you rebates as per the commercial proposal.
No not for the first 12 months of providing support but on condition your new business bookings are facilitated with the TTMC systems and or GDS sign on.
Yes, we are, your annual membership fee contributes to maintenance of all licensing and governing associations.
It stands for South African Travel association.
They are all subject to time and availability and is the consultant responsibility to always make use of preferred suppliers and choose the cheapest option available from Outsell or GDS systems to better improve markup.
A supplier overview will be provided, and sufficient training will be provided.
3 Days
The TTMC & Outsell
You will make use of the company credit card (Absa Charge card) TTMC that is loaded in the Outsell system and or in the GDS. The clients will be making credit card payments via the outsell system in which funds are held in the merchant account and cleared 24 hours later into the TTMC credit card account. However, you will have the ability to issue the ticket immediately as the TTMC credit card account will recognise a payment in the merchant account. You may also make use of the payment link provided that can be forward onto your customer.
Due to fraud, we request the immediate payments are made by your customers as we can only issue tickets once the money reflects. Clients can pay EFT and or you swipe fees which will reflect and the use the company credit card?
this may be used on the outsell system and or in the GDS.
No service provider can guarantee always being the cheapest.
We are cheaper 70% of the time. This is Due to our comprehensive and rich content over a large scale of suppliers. If we Filter and support certain preferred suppliers, we can build volumes to further negotiate and improve pricing. However, we can Guarantee massive cost saving specials through the rewards program offered to corporate entities.
Competitor Ticket prices are dependent on time, fares rules, refundable tickets, layover time, baggage, service fees hidden or built in, online vs offline, availability, volumes, group bookings or pre-funding (block booking)
They don’t you improve your ability to run your own travel agency with no overhead costs which improve your profit margins drastically. Money in your pocket! Outsell is going to share profit share incentive, BSP, Override, segment rebates and provide infrastructure new business and support to name a few.
This is your decision, and you can but is dependent on your current employers contracts in place with you.
According to the law every employee has the right to support themselves and their families and must be given remuneration for such database. If They cannot make payment to you for those customers, then you can leave with your customers – this is dependent on the strength of that restraint and conditions in which you leave current employment. No Agency can hold a consultant hostage. One needs to remember that is the customers choice to where they would like to book. This creates positive competition.
The Discovery member pays vitality MEMEBRSHIP FEES every month. Discovery uses the total revenue from Vitality to prefund airlines for a certain amount of travel within a certain period. This is just Marketing strategy, and the Discovery member is paying for their own discounts.
Yes, you may. We have the licenses in S.A. we have our set fee but what every once off and monthly hosting you want to charge over and above is your decisions. Just keep in mind keeping standard pricing across the board eliminates future discrepancies.
Outsell will load your existing supplier deals into the tool (API) plug in. We will therefore be providing your preferred suppliers with additional volumes.
Yes, we do allow this, but we charge R1000.00 monthly fee for all suppliers added to our systems monthly sold to travel agencies B2B. R200.00 is shared with you monthly per supplier as a passive source of income. Suppliers will have global exposure.
we are carrying the marketing costs and growing their businesses indirectly so they must pay us via debit order.
You have control of your Travel bookings and full transparency of fares and you earn the money NOT your employer. You are the boss. This create better quality of life and the freedom we all strive for with our families.
Outsell sets up your very own dedicated back-end support call centre with dedicated consultants.
Yes, based on the airline fare rules, Terms and conditions accepted by each clients booking.
Yes, they can.
